－ Precautions when using －

According to the newest research, the body contains approximately 37 trillion cells, each of which contains electricity. When cells are healthy, they have negative ions inside them and positive ions on their surface, which creates and maintains a balanced electric charge. However, when cells are damaged, a “restorative current” begins to work in order to repair them. When using the NEO HEALER, in rare cases, sensations of intense pain or pins and needles can be felt. If one experiences these sensations (stemming from the restorative current), continue to apply or lightly rub the affected area and these sensations will slowly ease. This is a normal effect, so please use the NEO HEALER without worrying.

The NEO HEALER is designed to produce optimal results solely with the pressure from its own weight. Pressing too hard can lead to damage to muscle fibers or bruising. Please take care when using.

Depending on the physical condition of the user, massaging can sometimes cause itching or redness, or symptoms of muscular pain (similar to myalgia). These will disappear after a few days, but if they continue, please stop using the device and observe your physical condition until the symptoms improve.

The body of the NEO HEALER sometimes can become hot or cold during use. This is no cause for concern.

• People who have pacemakers, microchips, or other surgically embedded medical devices susceptible to electromagnetic interference.
• People with allergies to metals.
• People susceptible to peliosis.
• People with surgically embedded metals, plastics, silicon, or chips.
• If you are otherwise receiving medical treatment and have concerns about our products, please consult with your physician.

• This product is not fully waterproof. Do not submerge in water or use in the shower or around water.
• Do not store in places that small children can reach.
• Do not disassemble, modify, or dismantle.
• Do not put close to electrical devices, watches, magnetic cards or other devices susceptible to electromagnetic interference.
• Do not use for purposes other than the intended one. There is a risk of accidents, breakage or injury.
• Do not drop or smash into other objects as there is a risk of breakage.
• If the device is cracked or otherwise damaged, do not use it. There is a risk of injury to the skin.
• Do not rub excessively or use on a single area repeatedly. There is a risk of damage to the skin.
• When using near the eyes, do not push or rub with it too strongly.
• Please do not use after heating or cooling the device. Do not use in saunas or other places with extreme rapid temperature changes.
• Do not leave near hair dryers or space heaters. There is a risk of damage, breakage, or warping of the device.

Product warranty

• Problems resulting from improper use or modification of the device
• Damage resulting from dropping or otherwise damaging the device
• Damage resulting from fire, earthquakes or floods, lightning, or other natural calamities or contamination
• Requests made without the warranty card
• If the warranty card is submitted without the date of purchase and the customer’s name, or submitted without the purchase receipt
• Damage resulting from uses not included in those in the instruction manual
• Damages resulting from negligence in maintenance and care of the device

About product exchanges

Be careful of imitations or
counterfeit items

Overseas shipping

• When the cost of an order is high, import taxes, duties and other charges may be applied.
• We are not responsible for orders which are impounded, seized or otherwise unable to clear customs. Thank you for your understanding.

• Items will be shipped using international EMS post.
• Delays in air transport, customs inspection, or other irregularities may cause longer than expected transit times.
• In some cases, customs duties or import taxes may be applied. In such cases, you will be directly contacted by the transport company.